Frequently Asked Questions

We support overseas clients and families from Malaysia, Singapore and other countries with document preparation, hospital appointment communication, interpreting and travel coordination in Beijing and Datong. Xiaoyu Global Health does not diagnose or treat medical conditions. Hospitals and doctors determine medical care.

No. Xiaoyu Global Health arranges coordination services. The hospital and treating doctors determine assessment and treatment plans.

Yes. We can discuss changes based on confirmed hospital appointments, accompanying family members and travel preferences.

This website does not request medical records. Please do not send medical records, identification documents or other sensitive information through the general enquiry form.

Tell us your time zone and convenient contact times when enquiring. We will agree on a suitable time.

Requirements depend on nationality, passport type, purpose and length of stay. Ordinary Malaysian passport holders meeting the China–Malaysia visa exemption agreement may enter China for medical purposes for up to 30 days per visit and 90 days within any 180-day period. Other nationalities and longer stays should be checked with the relevant Chinese embassy or consulate before travel. Xiaoyu Global Health can help coordinate itinerary and appointment documents; visa and entry decisions remain with the competent authorities.

The agreed quotation and contract specify the costs. Travel arrangements, coordination services and any expressly included medical items are listed separately. Registration, tests, treatment and medicines not expressly included must be paid separately according to the hospital’s arrangements. We explain included and excluded items before confirming the plan.

This depends on your policy, hospital and medical services. Before travel, ask your insurer about coverage for the visit, pre-authorisation and direct billing at the chosen hospital. If direct billing is unavailable, confirm whether you can pay first and submit a claim. We can help communicate requirements but cannot guarantee coverage, direct billing or reimbursement.

Yes. Accommodation, transfers and cultural activities can be coordinated for family members, with their costs listed separately. Each traveller must meet the applicable entry requirements. Hospital accompaniment, visiting and caregiving remain subject to hospital rules.

Contact us early. We can discuss changes to accommodation, transport and activities based on hospital arrangements, and explain extra costs and change rules before confirmation. If you may exceed your authorised stay, consult the local immigration authorities before it expires and follow their requirements. Extending a hotel booking or changing a flight does not extend immigration permission.